Return

If you want to return something, the fabric needs to be unused, unwashed and still in its original packaging. Since this is unstitched fabric, once it’s been cut, washed or altered in any way we can’t take it back. Just message us within 24 hours of getting your order if there’s a problem and we will sort it out from there.

Exchange

Need a different design or fabric instead? That’s fine too as long as it’s still unused and in its original condition. For exchanges, the courier cost of sending the item back is on the customer.

Damaged or Wrong Item

Mistakes happen sometimes. If your order shows up damaged, defective or just wrong, let us know within 24 hours and send a picture of it. Our team will actually look into it, and if it checks out, we’ll get you a replacement or refund, and in this case we’ll cover the delivery charges ourselves.

Refunds

Refunds only apply to items that fit our return policy, mainly damaged, defective or wrong orders. If you paid online, the money goes back to the same account you paid from. For cash on delivery, we’ll sort the refund out with you directly. Either way, it usually takes 3 to 7 working days once the return is approved.

What We Don’t Accept

Fabric that’s already been cut, stitched, washed or used can’t be returned or exchanged. Since it’s unstitched, once it’s altered, we can’t resell it.

Contact Us

Need a return, exchange or refund? Message us at 0323-2233112 with your order number.